Getting Predictable^SM Assessment

Sometimes the improvement areas we uncover may surprise the team. However, once opportunities for improvement are identified, the entire team usually rallies to remove the barriers that prevent them from performing at their very best.

During an assessment, some team members become nervous about what the assessment may say about them. Our process is not about determining what is right or wrong. Our focus is on what is effective and what is getting in the way. Or, in other words, we assess specific organizational processes, roles, and metrics -- not individual team members.

Once an assessment is complete, teams always feel they’ve participated in a safe and fair process to discuss what works and what doesn’t. From the executive point of view, obstacles and inconsistencies at both the line and organizational levels are
finally identified.

A maturing organization has many opportunities to improve the efficiency of its teams. The changes we recommend do not have to be intrusive and, more often than not, both IT and business stakeholders are relieved to address these thorny areas.